Refund Policy

Returns and exchanges we accept

We accept requests involving defective goods and non-defective goods, and we also accept exchange requests. A non-defective request may result from a change of mind, personal preference, or choosing the wrong item. Damage, a defect, an incorrect shipment, missing contents, or a material difference from the description may also qualify for review.

Condition and request deadline

For any return, the item must be new, unused, and in its original condition, with the original packaging, tags, and included accessories retained. The request must be made within 30 days after delivery.

How to request and send a return

Returns are made by mail. Provide the order number, the email used at checkout, and an explanation of the request. For damage, defects, wrong items, or missing pieces, also send clear photographs or video of the item and packaging. A free return label is included in the package, and no restocking fee is charged. Do not mail an item back before authorization; an unauthorized parcel may not be processed.

Exchanges and refunds

Exchange fulfillment depends on current inventory. After a refund is approved, we return it to the original payment method and process it within 10 days. A bank or payment provider may require additional posting time after our processing is complete.

Email: gojekdistrikbali@gmail.com
Mailing address: 55 Fruit St, Worcester, MA, 01609, US
Phone: (402) 512-2042